ELDORADOPALACE CASINO
Replies to This Discussion
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Permalink Reply by JTodd on -
We currently have no dealing or formal relationship with the Connective Games site, El Dorado Casino. The player advocacy site Casinomeister does have a "rogue" warning about this site which you can view by clicking here. Additional warnings can be found here.
The APCW usually liaisons player issues with our members, or on a large scale when there are many players involved. We do this because of our time constraints, and because we believe Casinomeister deals with individual player issues in a better fashion, as he has much more experience and better results.
If there are additional player complaints here we may get formally involved. In the meantime, we will be happy to issue a "Warning" about this site and blast them in a video. Please feel free to drop our name in your dealings with this group, and let them know they will soon be featured.
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Permalink Reply by Julie Chiarot on
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yes please do so, I cashed out Dec 29, 2009 still no word from them....17+ emails i have sent to them, including the cashier dept...who has not once responded
Please wait for a site operator to respond.
You are now chatting with 'Thomas'
Thomas: Welcome to our Casino, how may I help you?
you: hey, im getting real tired of support telling me to direct my withdrawal concers to cashier department, not once have they ever responded when i have emailed them....please explain why they do not respond...my cashout was dec 29, 2009
Thomas: your username please?
you: JoolieC
Thomas: Mrs. Chiarot, Support can direct reports both to Management and Cashiers, and they make decisions on cashouts and schedule them, sorry that for the time being we have not received any updates regarding your withdrawal status
you: nobody has responded at all
you: i want the cashier department to reply to my emails
you: so i know what the problem is
you: is that too much to ask for?
you: it's been weeks
you: nothing from them
Thomas: Yes Mrs. Chiarot we will follow up on them expediting your cashout and respond to your emails
you: no they don't
you: why not?
you: 20 times i have been told the same thing
you: and never heard from them yet
you: what kind of service is this?
Thomas: Sorry, Mrs. Chiarot we can't speak for the Cashiers, we hope you are not unhappy with Support services
you: well
you: i can tell you this
you: each time i email cashier, they respond only with the automated email
you: saying
you: that they have recieved my email and will respond, but they have not as yet
you: dec 20, 2009
you: we are now jan 21, 2010
you: and no response yet
you: how is this possible?
you: dec 29, pardon me
Thomas: We have no knowledge of them being unable to respond to your emails, what we can do is to report Management regarding these issues you are mentioning
you: you have contact with them?
you: pleas have them rspond today, with a reason for the hold-up
you: this is rediculous
Thomas: We will forward an urgent message to be reviewed Mrs Chiarot
Thomas: we hope for your understanding and patience
you: so you send urgent message, what happens if they still don't respond?
Thomas: we will contact the Management and inform then
you: I am copying chat sessions, and I expect a reponse today...
you: no more run-around please
Thomas: Yes please Mrs. Chiarot we will be doing our best to assist you
you: ok-today please!
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I have all sent emails and several saved chat sessions, my withdraw has been in pending since Dec 29, 2009 and no respnse as to why...I think they are waiting for me to go away-grrrrrr
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Jan 31, 2010 and my cashout is still sitting in pending mode at Eladoradopalace-grrrrrrrrrrrrrrrrrrrrrrrrrrrr
thought you were gonna speak about that on perspectives weekly-hmm
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Permalink Reply by JTodd on
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Julie Chiarot said:Jan 31, 2010 and my cashout is still sitting in pending mode at Eladoradopalace-grrrrrrrrrrrrrrrrrrrrrrrrrrrr
thought you were gonna speak about that on perspectives weekly-hmm
We will get to it, Julie. We only have so much time each week, and there's a lot going on right now as you can see.
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I was on eldorado chat yesterday, things may be looking up there-I will keep you posted-sounded encouraging
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Permalink Reply by JTodd on
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I hope so, Julie. I will post an official "Warning" foe El Dorado on here with links to the Casinomeister threads and rogue listing. Hopefully, tho, they decide to pay you.
Are we talking about more than $500 USD here?
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no, it is under $500-but it's not the amount it's the principle of not getting paid and not being responded too when you have a concern by these casino's-i have come to you on a few occasion and if not for your intervention I believe Ithey may have gotten away with it, in this case I believe it was casino miester but still you hooked me up with him so thnx again
JTodd said:I hope so, Julie. I will post an official "Warning" foe El Dorado on here with links to the Casinomeister threads and rogue listing. Hopefully, tho, they decide to pay you.
Are we talking about more than $500 USD here?
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Dear Julie Chiarot (Belmore), This is in reference with your Request Ticket Number: CM00000237. As you have received free extra bonus from us you are asked to make minimum deposit of $50. After your deposit is proceeded you will be eligible to withdraw. Please reply back to this email without changing the subject line if you have further clarifications. Sincerely, http://support.eldoradopalace.com/
oooooooo just got this-hmm now they want me to put $50, lol and im sure if i do they will tac on a bonus and then i will have to try and play that out-do you think it is worth the try or should i just let this go?
JTodd said:I hope so, Julie. I will post an official "Warning" foe El Dorado on here with links to the Casinomeister threads and rogue listing. Hopefully, tho, they decide to pay you.
Are we talking about more than $500 USD here?
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thnx for the mention of ELDORADOPALACE the crooks............hahaha your video was hillarious this week-nice accent-lol-keep up the good work
I have just joined an accredited casinomeister casino-wish me luck, and I', confident that if I win-I will get paid
you are great!!!
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